Privacy Policy

We take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services. By using our website or services, you agree to the terms and practices described in this policy.

1. Information Collection and Use: We may collect certain personal information from you, such as your name, email address, phone number, and any other information you voluntarily provide to us. This data is collected when you fill out the contact form on our website. We use this information to communicate with you, provide the services you requested, send important updates and notifications, and personalize your experience with us. Your data will not be shared with third parties for marketing purposes for any reason.

2. Text Opt-In: By providing your phone number and opting in, you consent to receive text messages from Hometown Grid for informational purposes. Message and data rates may apply. You can opt-out of receiving text messages at any time by replying 'STOP' to any message you receive from us. By opting in, you acknowledge that you are the authorized user of the provided phone number and agree to receive communications related to our services.

3. Processing of User Input: When you send text messages to us, your input is processed securely through trusted third-party platforms (e.g., Twilio) to provide rapid and accurate responses. Certain features also use artificial intelligence services to help interpret and respond to outage inquiries. Your messages may be processed by these services but are not used to train AI models or retained beyond what is necessary to provide the service. None of your personal information is shared beyond these processing needs.

4. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security. Customer data provided by utilities remains confidential and is not shared with other utilities or third parties beyond what is necessary to provide the service.

5. Compliance with Laws: Hometown Grid complies with all applicable data protection and communication laws, including the Telephone Consumer Protection Act (TCPA), to ensure your rights are safeguarded.

6. Policy Updates: We may update this policy from time to time, and any changes will be posted on our website. It is recommended to review this policy regularly to stay informed about how we handle your personal information.

If you have any questions or concerns about our privacy practices or wish to exercise your data rights, please contact us here.