Power
Water
Sewer
Gas
Internet
Streetlight
& more

The outage solution
your community can count on.

Solve after-hours call burden.
Handle every report, even in a storm.
Thoughtful, fast, empathetic responses.
Fast to deploy, even at scale.

Trusted by 64 utilities in 11 states

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City Utilities
Power
Water
Sewer
Gas
Internet
Streetlight
& more

A better outage experience

Hometown Grid helps your community stay informed and your crews stay ahead.

Simple

  • Fast to deploy, even at scale.
  • Intuitive, even during storms
  • No app downloads required
  • Works out of the box
  • Flexible terms, no long contracts
  • One platform: OMS, IVR, GIS, AMI, AVL & more

Reliable

  • Cuts calls by 90–100%
  • Handles thousands of reports at once
  • Built-in crew dispatch
  • Built-in crew notifications
  • Clear, useful reports
  • Real-time damage heatmaps with crew-hour estimates

Proven

  • Trusted in tornadoes and ice storms
  • Full situational awareness
  • Responds to affected customers in seconds
  • Text thousands within minutes
  • Real-time public outage map
  • Supports electric, water, gas, fiber, sewer & more

Trusted in hometowns like yours

AL KS MO KY MS TN TX VA NC WA FL
64
Utilities served
11
States
510,000+
Customers served
Mountain Electric Cooperative logo
Loudon Utilities logo
Water Valley Utilities Commission logo
Dyersburg Electric System logo
Jellico Utilities logo
Murray Electric System logo
Sweetwater Utilities logo
Hickman Electric System logo
Fulton Electric System logo
Nicholasville Public Utilities logo
Carroll County Electric Department logo
Powell Valley Electric logo

See it from the utility's side

Replay a real outage, minute by minute.
Storm damage heatmap across a utility service area
Storm damage, mapped in real time.
Public outage map with one-tap text-to-report
Public outage map, with text, voice, landline reporting.
Reliability dashboard showing SAIDI, SAIFI and system uptime
Reliability metrics and uptime — tracked automatically.
Service order list for everyday utility work
Everyday work orders, assigned and tracked.
"One of the best innovations we've seen in the industry in years.
Big or small, no matter the size of your utility, Hometown Grid is a great addition to your team."
— Kevin Goins, General Manager, Loudon Utilities


"I can't imagine going into another storm without Hometown Grid.
During Winter Storm Fern, we could see exactly where the damage was and where to send crews, in real time. We'd never had that before."
— Brandon Presley, Chairman, Water Valley Utilities Commission


"Hometown Grid exceeded my expectations from the start, and they continue to strengthen the platform by actively incorporating feedback from our members. Missouri hometown utilities have benefited greatly from Hometown Grid, and we are excited to help share its value with our peer utilities."
— Steve Stodden, Missouri Public Utility Alliance

Get started before the next storm.

Fast to deploy, even at scale.

Request a Demo